Information Page : Highfield Level 2 Award for Working as a Security Operator in the Private Security Industry (RQF)

The safety of persons, objects and property is the main objective of a Security Officer.  However, it is now also recognised that the Security Officer has a customer service role to play and has the opportunity and responsibility to create a good first impression of the company that they represent. Manned guarding covers a wide and varied range of duties requiring well trained and qualified Security Industry Authority (SIA) licensed Security Officers to take on the responsibilities associated with their role.  

Applicants will need to take the relevant modules for the sector in which they wish to work or train and also be required to obtain a Security Industry Authority (SIA) licence on successful completion of the module.

*Please note that the SIA will charge for the licence application and this is not included in the cost of the course. Applicants must be 18 years of age to apply for an SIA licence.

Entry requirments:

In order to complete this qualification candidates must:

  • Be a minimum of 16 years of age
  • Take an initial assessment of their literacy, mathematics and ICT skills

CCTV operatives are likely in the course of their work to be required to make calls to the emergency services, or need to communicate clearly to resolve conflict. It is therefore essential that security operatives are able to communicate clearly.

As a guide, candidates should, as a minimum, have language skills equivalent to the following:

  • A B1 level qualification on the Home Office’s list of recognised English tests and qualifications
  • An ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland
  • Functional Skills Level 1 in English

* Please note 18+ is the minimum age requirement to apply for an SIA licence.

 Delivery & assessment methods:

This qualification is delivered over 4 classroom and scenarion based training sessions.

Assessment is through observation, multi choice question papers and practical exercises.

Course contents:

This regulated qualification has been developed to meet the requirements of the Security Industry Authority (SIA) and provides individuals with the necessary skills and knowledge to apply for their SIA licence.

Units covered:

  • Unit 1: Working within the Private Security Industry


  • Unit 2: Working as a Security Officer within the Private Security Industry


  • Unit 3: Conflict Management within the Private Security Industry

What next?

Learners successfully completing this qualification may wish to progress to further qualifications, such as:

  • Level 3 Award in the Delivery of Conflict Management Training (RQF)
  • Level 3 Certificate for Working as a Close Protection Operative in the Private Security Industry (RQF)