Information Page : Highfield (HABC) Level 2 Award in CCTV Operations (Public Space Surveillance) (RQF)

CCTV is the major growth area within the Security Industry and is seen by many as the best system for deterrent and detection. However, it would be of limited use without well trained and qualified personnel operating and monitoring the system whilst also ensuring that all work is undertaken in compliance with the operating procedures, legislation and Codes of Practice.

Candidates will need to take the relevant modules for the sector in which they wish to work or train and also be required to obtain a Security Industry Authority (SIA) licence on successful completion of the module.

*Please note that the SIA will charge for the licence application and this is not included in the cost of the course. Applicants must be 18 years of age to apply for an SIA licence.

Entry requirements:

In order to complete this qualification candidates must:

  • Be a minimum of 16 years of age
  • Take an initial assessment of their literacy, mathematics and ICT skills

CCTV operatives are likely in the course of their work to be required to make calls to the emergency services, or need to communicate clearly to resolve conflict. It is therefore essential that security operatives are able to communicate clearly.

As a guide, candidates should, as a minimum, have language skills equivalent to the following:

  • A B1 level qualification on the Home Office’s list of recognised English tests and qualifications
  • An ESOL qualification at (Level 1) on the Ofqual register taken in England, Wales or Northern Ireland
  • Functional Skills Level 1 in English

Delivery & assessment methods:

This qualification has a minimum of 30 guided learning hours delivered over 4 days classroom training and practical scenarios.

Assessment is by means of multiple choice question papers and a control room practical exercise.

Course content:

This qualification is designed for those candidates wishing to apply for a licence from the Security Industry Authority (SIA) to work as a CCTV operator in public space surveillance. It is based on the relevant SIA specification for learning and qualifications.

Units covered:

  • Part 1 covers the module of Working Within the Security Industry
  • Part 2 covers the Roles and Responsibilities of a CCTV Operator

Parts 1 & 2 are assessed by the means of a multiple choice question paper


  • Part 3 covers the practical use of the system and assessment.

Part 3 is assessed during a control room practical exercise