Security and Personal Safety is about risk reduction and the protection of people and property. Organisations have a duty of care for the health, safety and wellbeing of both their staff and clients. By having effective security and risk reduction measures incorporated into their policy procedures and training the likelihood of the organisation, or the individual’s security and personal safety being compromised, will be reduced or eliminated.

The Security Industry Authority (SIA) is an organisation that sets high standards and offers robust services for the security industry. The aim of the SIA is to increase and standardise the skill and professionalism of those employed in the Security Industry. The courses are strategically designed to include a detailed combination of both essential knowledge and highly specialised practical training, all of which is then put to test in a complete skills assessment procedure. This system ensures all of our applicants that complete their course are fully prepared and qualified to enter into their chosen area of the security industry.

HZL offers close protection training for both service leavers and those already operating within the private security industry. Close Protection Officers (CPO) must be capable of operating in a diverse number of situations ranging from remote, hostile environments through to the corporate and executive world. This qualification will comprehensively cover all of the competencies required to deal with any given situation whilst also providing a valuable insight into the role of a CPO.  The City & Guilds Level 3 Certificate for Working as a Close Protection Operative in the Private Security Industry (RQF) has been specifically developed to meet the requirements of the Security Industry Authority (SIA) and Skills for Security (SfS) and meets the criteria for those who wish to apply for an SIA licence to work as a close protection operative.  For a more detailed overview of the course please click on the qualification title.

CCTV is the major growth area within the security industry and is seen by many as the best system for deterrent and detection. However, it would be of limited use without well trained and qualified personnel operating and monitoring the system whilst also ensuring that all work is undertaken in compliance with the operating procedures, legislation and Codes of Practice.

The Highfield (HABC) / City & Guilds Level 2 Award in CCTV Operations (Public Space Surveillance) (RQF) is a regulated qualification has been developed to meet the requirements of the Security Industry Authority (SIA) and is suitable for individuals wishing to work as a CCTV operative as it provides them with the necessary skills and knowledge to apply for a SIA licence in this field.

The HABC Level 3 Award in the Delivery of Conflict Management Training (QCF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is particularly beneficial to those delivering training in a customer facing role such as security guards and public area personnel, customer services positions, baliffs, door supervisors, event and entertainment personnel and close protection personnel.

This qualification is also linked to and meets the requirments of the Security Industry Authority (SIA) specification for those delivering the licence to practice qualifications which include scenario-based conflict management training.  For a more detailed overview of the course please click on the qualification title.

The safety of persons, objects and property is the main objective of a Security Officer.  However, it is now also recognised that the Security Officer has a customer service role to play and has the opportunity and responsibility to create a good first impression of the company that they represent. Manned guarding covers a wide and varied range of duties requiring well trained and qualified Security Industry Authority (SIA) licensed Security Officers to take on the responsibilities associated with their role.   

Applicants for the Highfield / City & Guilds Level 2 Award for Working as a Security Operator in the Private Security Industry (RQF) will need to take the relevant modules for the sector in which they wish to work or train and also be required to obtain a Security Industry Authority (SIA) license on successful completion of the module.  For a more detailed overview of the course please click on the qualification title.

Physical intervention skills may be required in some work environments to manage challenging behaviour safely. Depending on the risks identified within the workplace this can involve anything from avoidance to non-pain disengagement skills through to rescue, escorting and holding skills.  Since June 2010, physical intervention skills have been part of the door supervisor licence linked qualifications. Trainers offering this qualification must have completed this programme.  This course is intended for trainers who wish to offer physical intervention skills training to individuals or who wish to train other training providers; it is not intended for license applicants. HZL will also provide all attendees on the course with an HZL Level 2 Physical Intervention Trainers Pack to enable you to deliver the Level 2 modules.  For a more detailed overview of the course please click on the qualification title.

Graduated Response to Personal Safety and Personal Defensive Tactics is about cognitive decision-making strategies and categorising risk.

Identifying a threat, or potential threat through a decision-making process, whether by advance planning or dynamically assessing as an incident or situation occurs will provide a method to identify a known risk and prepare for unknown threats.

The TQUK Graduated Response for Personal Safety Level 3 Course (RQF) is a

3-module course that covers the R.A.R.A (Remove, Avoid, Reduce, Accept) approach to a threat and risk mitigation processes and actions to take.

A hazard or a threat is something that has the potential to cause harm or damage to individuals, groups of people, projects or reputations.  The ability to identify the RISK and to remove, or minimise, the likelihood or severity of an incident occurring is a basic duty of care and a requirement by law.

Whether it is a dynamic risk assessment or a more detailed risk assessment as part of the safe system of work, it needs to be carried out in a safe, systematic and logical manner. The object of the Highfield Level 3 Award in Risk Assessment (RQF) qualification is to support a role within the workplace as a risk assessor. The qualification is designed for learners with a responsibility to conduct risk assessments at low risk premises. It covers the principles of risk assessment, the relationship between hazard and risk and requires learners to use the knowledge learned on the course by undertaking a practical risk assessment, therefore, laying a foundation for further development as a risk assessor.


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